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Arnaud's World

Can I edit or add anything to my order?

How do I apply promo/discount codes?

What methods of payment do you accept?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How do I update the billing information on my order?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Do you price match for sales?

Order & Payment

Where is my order? (WISMO)

How do I track my order?

How do I get my tracking number?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Why can’t I track my order?

Shipping & Tracking

What is your return/exchange policy?

What is your cancellation policy?

How do I initiate a return?

How do I cancel my order?

How do I get a refund?

Order is marked delivered but not here.

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

What can I do if my item doesn't fit or isn't true to size?

What should I do if I'm having a reaction to the product?

What should I do if my order arrived damaged?

Order Issues

Where can I find sizing information?

Which style is best suited for my needs?

What are the materials or ingredients used in this product?

What product do you recommend for [trait/preference/condition]?

How do I use this product?

How long does this product last and how should it be stored?

What's the best way to care for this product?

What's the difference between Product A and Product B?

Product Information

How do I use these rewards points?

I’m having trouble logging in.

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I set up an account?

How do I become a member/subscriber/loyalty program?

What are the membership benefits?

I forgot my password.

How do I change my default address?

Subscriptions

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