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How do I use these rewards points?
You can redeem your rewards points at checkout. Enter the amount of points you wish to apply in the 'Rewards' field, and the discount will be applied to your total.
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I’m having trouble logging in.
If you're having trouble logging into your account, please try resetting your password using the 'Forgot Password' link on the login page. If you still experience issues, contact our customer support team for help.
How do I cancel my membership/subscription?
To cancel your membership or subscription, please log into your account and navigate to the 'Subscriptions' section. You can choose to cancel your subscription from there. If you need assistance, our customer service team is here to help.
How do I skip a subscription shipment?
You can skip a subscription shipment by logging into your account, going to the 'Subscriptions' section, and selecting the shipment you wish to skip. Please do this before the billing date for the next shipment.
How do I update my subscription items?
To update the items in your subscription, log into your account and visit the 'Subscriptions' tab. You can add or remove products or change the quantities for your next shipment.
How do I set up an account?
Create an account [here] by using the same email address you ordered with. Please note that if you haven’t created a password, you do not have an account. Additionally, signing up for our emails or ordering doesn't mean you have created an account.
How do I become a member/subscriber/loyalty program?
Become a member by visiting our Membership page.
What are the membership benefits?
You’ll earn many perks as a [company name here] member! Upon joining, you’ll receive a 10% off discount on any purchase. Plus, more benefits: Points for every dollar spent [$] off anytime you refer a friend A special birthday gift An anniversary gift
I forgot my password.
To reset your password, please click [here].
How do I change my default address?
You can change your default address from your Account settings. If you need to change your shipping address for a current order, please [contact us].