To check the status of your order, please visit our Order Tracking Portal and enter your email address and order number. We update our tracking information as soon as it is available.

Where is my order? (WISMO)

Once your order has shipped, we'll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date.

Once your order has shipped, we&apos;ll send you a confirmation email with a tracking link. Click on the link to view the latest updates on your order and its estimated delivery date.

How do I track my order?

Your tracking number will be emailed to you when your order ships. If you haven't received it, please check your spam folder. If it's not there, please contact our customer support team.

Your tracking number will be emailed to you when your order ships. If you haven&apos;t received it, please check your spam folder. If it&apos;s not there, please contact our customer support team.

How do I get my tracking number?

Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you...

Shipping costs vary depending on the weight of your order and the destination. To view shipping costs, simply add items to your cart, proceed to checkout, and enter your shipping address. The applicable shipping fees will be displayed before you finalize your order.

How much does shipping cost?

Yes, we offer free standard shipping on orders over [$#]. A standard shipping fee will be applied to orders under [$#].

Do you offer free shipping?

We ship to [#] countries worldwide. Shipping costs and times vary depending on the destination. For detailed information and to see if we ship to your country, please visit our international shipping page.

Do you ship worldwide?

Yes, we offer expedited shipping options for most locations. You can select your preferred shipping method at checkout. Additional charges will apply for expedited shipping.

Do you offer expedited shipping?

Delivery times vary depending on the destination and the shipping method selected. For standard shipping in [country], expect your order to arrive within 5-7 business days. International orders may take 10-20 business days.

How long does delivery take?

If you can’t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates. Please allow up to 24 hours for your tracking...

If you can&#x2019;t track your order, it may be for several reasons: the tracking information is not yet available, the tracking number is incorrect, or there may be a delay in the tracking system updates.

Please allow up to 24 hours for your tracking information to become available after receiving your shipping confirmation email. If you still face issues, contact our customer support team for further assistance.

Why can’t I track my order?

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Arnaud's World

Shipping & Tracking

Can I edit or add anything to my order?

How do I apply promo/discount codes?

What methods of payment do you accept?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How do I update the billing information on my order?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Do you price match for sales?

Order & Payment

What is your return/exchange policy?

What is your cancellation policy?

How do I initiate a return?

How do I cancel my order?

How do I get a refund?

Order is marked delivered but not here.

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

What can I do if my item doesn't fit or isn't true to size?

What should I do if I'm having a reaction to the product?

What should I do if my order arrived damaged?

Order Issues

Where can I find sizing information?

Which style is best suited for my needs?

What are the materials or ingredients used in this product?

What product do you recommend for [trait/preference/condition]?

How do I use this product?

How long does this product last and how should it be stored?

What's the best way to care for this product?

What's the difference between Product A and Product B?

Product Information

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I’m having trouble logging in.

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What are the membership benefits?

I forgot my password.

How do I change my default address?

Subscriptions