Available on chat 7 days a week, 9am to 10pm

Arnaud's World

We offer price matching for sales within [specific timeframe] of purchase. If an item you&#x2019;ve bought goes on sale within this period, please contact our customer service to adjust the price difference. Note that certain conditions may apply.

We offer price matching for sales within [specific timeframe] of purchase. If an item you’ve bought goes on sale within this period, please contact our customer service to adjust the price difference. Note that certain conditions may apply.

Do you price match for sales?

Order & Payment

Can I edit or add anything to my order?

How do I apply promo/discount codes?

What methods of payment do you accept?

Where do I get promo codes/discounts?

My promo code isn’t working.

I forgot to add a promo code but already made a purchase.

How do Shop Pay installments work?

How do I update the billing information on my order?

How do I purchase a gift card?

How do I use a gift card for my purchase?

Where is my order? (WISMO)

How do I track my order?

How do I get my tracking number?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do you offer expedited shipping?

How long does delivery take?

Why can’t I track my order?

Shipping & Tracking

What is your return/exchange policy?

What is your cancellation policy?

How do I initiate a return?

How do I cancel my order?

How do I get a refund?

Order is marked delivered but not here.

What do I do if I receive the wrong item in my order?

I received the right product but in the wrong size/style/color.

What should I do if an item is missing from my order?

What can I do if my item doesn't fit or isn't true to size?

What should I do if I'm having a reaction to the product?

What should I do if my order arrived damaged?

Order Issues

Where can I find sizing information?

Which style is best suited for my needs?

What are the materials or ingredients used in this product?

What product do you recommend for [trait/preference/condition]?

How do I use this product?

How long does this product last and how should it be stored?

What's the best way to care for this product?

What's the difference between Product A and Product B?

Product Information

How do I use these rewards points?

I’m having trouble logging in.

How do I cancel my membership/subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

How do I set up an account?

How do I become a member/subscriber/loyalty program?

What are the membership benefits?

I forgot my password.

How do I change my default address?

Subscriptions

Do you price match for sales?Updated 2 years ago